Customer Experience Specialist (Europe, Middle East, and Africa)

  • Full Time
  • Remote
  • Full Time
  • Remote

Website MaestroQA MaestroQA

*Open to Applicants Based in Europe, Middle East, and Africa*

About Us

At MaestroQA, we believe the quality of your customer experience (CX) defines the quality of your brand …and so do our clients. From Etsy to Mailchimp, Peloton, Zendesk, and more– we’re on a mission to create amazing customer experiences globally. 🌎

MaestroQA is a modern QA software that powers customer loyalty. We arm customer service teams with the tools, data, and coaching to transform customer voices into impact-driven business insights.

We’re 80+ employees, growing 100%+ annually, and only scratching the surface of our potential. We recently raised a Series A to help us accelerate our growth. Join us in building the future of CX, we’re just getting started. 🚀

Our Values

At MaestroQA, our values drive how we work, who we hire, and whether (or not) you’ll love working at MaestroQA. Before exploring this opportunity, let’s explore shared values:

⚡ We pair authentic passion with treating each person like owners.

⚡ We pair structured decision making with socratic debate.

⚡ We pair personal evolution with team evolution and strive to always be evolving.

Sounds like you? This could be the home you’ve been looking for… (we’ve been looking for you too!)

You + This Opportunity

This is not your typical support position! We treat each customer interaction as a true engagement point. So while you’ll most certainly be troubleshooting issues for our customers, you’ll also be digging deeper – asking the question behind the question – to better understand their goals and help guide them to the best solution. We gain a ton of insight in our customer conversations and our teams here seek out our input – from Product to Engineering to Success to our Co-Founders. We are the Voice of the Customer and you will regularly see your work have a positive impact on our product!

We’re still a small team (four mighty folks!), so you’ll find plenty of opportunities to take ownership and grow with us!

Here’s what you’ll get to do….

  • Be the first point of contact for our customers – we use Intercom for in-app chat
  • Become a MaestroQA product expert and field questions from both our customers and internal team
  • Use your troubleshooting skills to solve issues for our customers
  • Dig deeper to understand our customers’ goals and product sentiment
  • Work alongside Success, Product, Engineering, and Sales teams, synthesizing the diverse feedback you hear from our customers and offering informed opinions
  • Participate in regular training. From Onboarding to weekly New Release Training and Knowledge Shares, there’s not a week that goes by without us investing in our collective growth!

We’re looking for people who… 

  • Are passionate about helping people and experience in a support or client facing role
  • Have a genuine interest in technology and experience troubleshooting issues
  • Learn by doing and have experience figuring out how things work by getting hands-on
  • Can explain complex concepts in an easy to understand manner
  • Are native English speakers (or have full professional proficiency)
  • Are naturally curious and love asking questions to learn

Compensation: $70, 000 (USD)

✨ Feel like you’re not checking all the boxes? We highly encourage you to apply anyway. Sometimes the best opportunities are the ones we self-select out of. Take the leap!

Our Benefits

At Maestro, we truly value the diversity of thought, perspectives and life experiences of our team. We know that the best outcomes stem from bringing together voices with wide ranging identities, embracing a culture of belonging, and that sustaining a workplace where everyone can bring their full selves is a path, not a destination.

We offer competitive salaries, stock options, benefits, and more! The biggest perk by far is stepping into a ground-floor opportunity and getting to actually build the roller coaster.

  • Location: Work in-office, hybrid, or 100% Remote
  • Compensation: Competitive Salary
  • Equity: Company Equity (We recently raised a Series A!)
  • Benefits: Medical, Vision, & Dental Coverage
  • Retirement: 401K & Retirement Planning
  • Time Off: Unlimited PTO & 9+ Paid Holidays

Team: Values-driven Team

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